刪除 ResonMate 帳號
你可以隨時刪除自己的 ResonMate 帳號,以及帳號裡的資料。
在 App 裡刪除
- 打開 ResonMate,登入要刪除的帳號。
- 到「我的」,點「刪除帳號」。
- 確認後,帳號立刻停用、所有裝置登出,其他人也立刻看不到你。
沒有 App 也能申請
如果手機上已經沒有 ResonMate,請用帳號的 Email 寄信到 privacy@resonmate.com,主旨寫「刪除帳號」。我們確認是你本人之後,會替你刪除帳號,並回信告訴你。
會刪除哪些資料
- 申請後 7 天內可以從登入頁救回帳號。期間內,這個 Email 不能重新註冊。
- 7 天後(最晚第 8 天),我們會刪除你的照片、個人檔案、故事與它們的分析結果、側寫與自介、你按過的表情回應,並讓你離開所有的群,以及登入資料;用 Apple 登入的,會一併取消對 Apple 帳號的授權。
- 你在群裡傳過的訊息會留到那個群結束(群最長 33 天),其他成員看到的名字是「已刪除的帳號」。
- 以下資料會保留到期滿後刪除:你提出的檢舉(不再記錄是你)、別人對你的檢舉與詐騙紀錄(180 天)、照片查看紀錄(400 天),以及錯誤與連線紀錄(30 天)。
- 刪除後無法還原。
只想刪除部分資料,例如某張照片、某篇故事或通知,不用刪除帳號,在 App 裡就能自己刪除。其他要求請寄信到 privacy@resonmate.com。詳細內容請看隱私權政策。
Delete your ResonMate account
You can delete your ResonMate account, and the data in it, at any time.
In the app
- Open ResonMate and sign in to the account you want to delete.
- Go to Me and tap Delete account.
- Once you confirm, your account is closed at once, every device is signed out, and nobody can see you any more.
Without the app
If ResonMate is no longer on your phone, email privacy@resonmate.com from your account's email address with the subject "Delete my account". Once we have confirmed it is you, we delete your account and reply to let you know.
What is deleted
- You can restore your account from the sign-in screen within 7 days. Until then, the same email cannot sign up again.
- After 7 days (by day 8 at the latest), we delete your photos, profile, stories and their analysis, portrait and introduction, and the reactions you gave, and you leave every group, and sign-in data; if you signed in with Apple, we also revoke the app's access to your Apple account.
- The messages you sent in groups stay until each group ends (a group lasts at most 33 days), where the other members see "Deleted account" as the name.
- These are kept until they expire and are then deleted: reports you made (no longer linked to you), reports and scam records about you (180 days), photo view records (400 days), and error and connection records (30 days).
- Deletion cannot be undone.
To delete only some of your data, such as a photo, a story or notifications, you do not need to delete your account: you can do it yourself in the app. For anything else, email privacy@resonmate.com. See the Privacy Policy for details.