兒童安全標準
ResonMate 只開放給年滿 18 歲的人使用，並且對任何兒少性虐待及剝削（CSAE）零容忍，包括兒少性剝削內容（CSAM）、對未成年人的性化內容，以及引誘或接觸未成年人的行為。
我們禁止的行為
- 上傳、分享或要求任何涉及未成年人的性內容或裸露內容。
- 以性為目的接觸、引誘或誘騙未成年人。
- 任何把未成年人性化的文字、圖片或訊息。
這些規定寫在服務條款與社群規範裡，違反的帳號會被永久停用。
我們如何防範
- 註冊時需填寫生日，未滿 18 歲無法使用。
- 每張照片、每篇故事都會先經過審核，有裸露的照片不會顯示。
- 沒有可以瀏覽的使用者名單，只能在和自己故事相似的小群組裡互動。
如何檢舉
我們如何處理
- 被檢舉疑似未成年的帳號，會立即暫停並離開所有群組，等待人工確認。
- 確認涉及兒少性虐待或剝削的內容會立即移除，相關帳號永久停用。
- 我們遵守兒童及少年保護相關法律，發現兒少性剝削內容時，會依法通報主管機關，並保留必要資料配合調查。
聯絡我們
兒童安全相關事項的聯絡窗口：support@resonmate.com
Child Safety Standards
ResonMate is only for people aged 18 and over, and has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), sexualised content involving minors, and grooming or contacting minors.
What we prohibit
- Uploading, sharing or requesting any sexual or nude content involving minors.
- Contacting, grooming or luring minors for sexual purposes.
- Any text, image or message that sexualises minors.
These rules are part of our Terms of Service and Community Guidelines. Accounts that break them are permanently closed.
How we prevent it
- A date of birth is required at sign-up, and people under 18 cannot use the app.
- Every photo and every story is reviewed first; photos with nudity are not shown.
- There is no list of people to browse: people only meet in small groups their stories resonate with.
How to report
- In a group chat in the app, choose Report, pick the reason "May be underage" or "Sexual content or harassment", and tick the messages concerned.
- Or email support@resonmate.com with the subject "Child safety".
How we respond
- An account reported as possibly under 18 is suspended at once and leaves every group until a person reviews it.
- Content confirmed to involve child sexual abuse or exploitation is removed immediately, and the accounts involved are permanently closed.
- We comply with child protection laws: when we find child sexual abuse material, we report it to the relevant authorities as the law requires and keep what is needed to support an investigation.
Contact
Child safety contact: support@resonmate.com